Shipping policy

Shipping Policy

Welcome to Soft Slippers! We are committed to delivering your order safely and on time.

Order Processing

All orders are processed within 1–2 business days after they are placed.
Orders are processed Monday through Saturday (excluding public holidays).

Shipping Time

Estimated delivery time is 7–10 business days from the date your order is confirmed.
Delivery times may vary slightly depending on your location, weather conditions, or courier service delays.

Cash on Delivery (COD)

We offer Cash on Delivery (COD) for your convenience.

Simply place your order online and pay in cash when your package is delivered.
Please ensure someone is available at the delivery address to receive the order and make the payment.

Shipping Charges

Shipping charges (if applicable) will be displayed during checkout before you complete your purchase.

Order Tracking

Once your order has been shipped, you may receive tracking information (if available) so you can monitor the progress of your delivery.

Delivery Issues

If your order has not arrived within the estimated delivery time, please contact our customer support team. We will work with our shipping partners to resolve the issue as quickly as possible.

Incorrect Shipping Information

Please ensure that your shipping address and contact details are correct before placing your order. We are not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information.