Refund & Return Policy

At Soft Slippers, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

7-Day Return Policy

We offer a 7-day return and refund policy from the date you receive your order. To be eligible for a return, your item must meet the following conditions:

• The item must be unused and in new condition.

• The product must be returned in its original packaging with all tags and accessories (if applicable).

• The item must show no signs of use, wear, stains, or damage caused by the customer.

Eligible Returns

You may request a return or refund if:

• You received a damaged product.

• You received a product with a manufacturing defect or damage that existed upon delivery.

• You received the wrong item.

Please contact us within 7 days of receiving your order and provide clear photos of the issue to help us process your request.

Non-Returnable Items

We cannot accept returns or issue refunds if:

• The product has been used or worn.

• The product is damaged due to misuse, improper care, or normal wear after use.

• The return request is made after 7 days from the delivery date.

Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days, depending on your payment provider or bank.

Return Shipping

If the return is due to a damaged, defective, or incorrect item, we will cover the return shipping costs.

If the return is for any other eligible reason, the customer may be responsible for the return shipping charges.

Contact Us

If you have any questions or would like to request a return or refund, please contact our customer support team with your order number and photos of the product.

Thank you for shopping with Soft Slippers. We appreciate your trust and are committed to providing quality products and excellent customer service.